Our Commitment:
At Dekay India, we strive to provide you with high-quality products and a satisfying shopping experience. However, we understand that sometimes things may not go as planned. This policy outlines the conditions under which you can return items and receive a refund.
Currently, Dekay India does not offer a general return policy.
However, we recognize that situations may arise where a return is necessary. We will consider returns for damaged products during shipping.
Damaged Items:
- If your package arrives damaged upon delivery, please take a moment to document the issue.
- Within 24 hours of receiving your order, send clear photos of both the damaged outer carton and the affected products themselves to our customer support email: contact@dekayindia.com.
- Briefly describe the extent of the damage in your email.
What We Can Do:
- Upon verification of the damage through the photos you provide, Dekay India will initiate a resolution process. This may involve a replacement of the damaged item(s) or a full refund, depending on your preference and product availability.
- Dekay India will cover the return shipping cost for damaged items.
Important Notes:
- We can only accept claims for damaged products, not for packaging damage alone.
- To ensure a smooth return process, please keep your original order confirmation email and any other relevant documentation.
Products Not Damaged:
- Unfortunately, we cannot currently accept returns for unopened or unused products.
Contact Us:
If you have any questions regarding our return and refund policy, or if you need assistance with a damaged item return, please don’t hesitate to contact Dekay India customer support at contact@dekayindia.com.
We appreciate your understanding!